Refund policy

Return Policy

To be eligible for a return and refund or exchange, products must be returned no later than 14 days from the date of purchase, with the original cash register receipt, and in the original, unopened packaging. Please be prepared to show a photo ID.
Products that have been opened will be considered on a case-by-case basis. Such returns are subject to a 20% restocking fee.
Sales of products purchased as “open box” or “as is” are final.

Returns with Missing Packaging or Accessories

We cannot return items that are missing parts or components.

Custom Orders

Custom and/or personalized orders are non-returnable. Custom Order items are items where a customer has requested specific attributes or where a manufacturer builds specific to you or has been engraved.

Returning Bundle, Promotional, or Discount Items

If you return an item bought as part of a bundle or with a promotional discount and you do not return everything - don't worry. We will reimburse you for what is returned. Items will be exchanged for the same product or like product when an identical item is not available in accordance with our return policy. For defective merchandise after 30 days, please refer to the manufacturer's warranty. 

Refund Method

You will be reimbursed for the returned items in the same form of tender you made your purchase. If you paid more than $50 in cash or check, we will refund you by check within 10-14 business days. We can always credit back a debit card. Any amounts deducted from a gift card will be credited to a gift card. 

All refunds are handled at the discretion of iJay management. iJay has the right and responsibility to refuse any purchase or refund that abuses these policies.